Delivery & returns
For consumers, we have a core delivery area for rental bouquets. Our core delivery area includes North-Holland, South-Holland, Utrecht and West-Brabant. In the near future, this area will be expanded to cover the whole of the Netherlands. However, we already deliver sale bouquets throughout the Netherlands, and they are shipped via regular mail.
For businesses, we deliver both rental and sale bouquets across the whole of the Netherlands.
How will my bouquet be delivered?
We always ensure your flowers arrive in perfect condition. Within our core delivery area, we offer our own Bloom & Wolf white glove delivery service. To reduce our climate footprint, we do not box our flowers.
On the day of delivery, one of our drivers will arrive at your home. You can choose to have him/her place the bouquet in your home or leave it at the door - whichever you prefer. Our delivery staff wears gloves to avoid any staining on the vases while handling them. Is the delivery a swap of your current bouquet? Our driver will place the new bouquet on the spot of your current bouquet and take the latter with him so that someone else can enjoy the flowers!
Outside of our core delivery area, we deliver by regular parcel service.
What if I don’t like my bouquet?
We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a bouquet of your choice.
What if my bouquet is damaged upon arrival?
We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. If your bouquet is damaged, please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a new bouquet.
What if my bouquet gets damaged in my home?
Life happens! If you accidentally damage your bouquet or vase, please contact us at hello@bloomandwolf.com, and we’ll come to a solution.